Privacy Policy — Pikok

1 Introduction & Scope

Pikok An online gaming platform providing entertainment gaming services to users in Bangladesh. We understand how valuable your personal information is. That is why this Privacy Policy Designed so you can clearly understand what data we collect, why we collect it, and how we keep it safe.

This policy PikokThis applies to the - website (pikok.onl) and all its associated services. By using our platform, you accept the terms of this policy. If you object to any of these terms, please discontinue use of the services.

We may from time to time update this Privacy Policy We may update this from time to time. If significant changes are made, you will be notified by email or through a notice on the platform.

2 What information we collect

Pikok Two types of information are collected from you — information you provide directly and information collected automatically.

Information Provided Directly by You:

• Name, email address, and mobile number (collected at registration)
• Date of birth (for age verification)
• Address and country information
• National ID or passport details (for KYC verification)
• Payment details (bKash/Nagad/Rocket number)

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Activity logs on the platform
• Cookie and session data
• Gaming history and transaction records

3 Use of Data

Pikok Your collected information is used for the following purposes:

• Account management: To ensure secure registration, login, and account protection.
• Service Improvement: To improve your experience and develop new features.
• Transaction Processing: To manage deposits, withdrawals, and bonuses.
• Contact: To send important notices, offers, and support messages.
• Legal compliance: To meet KYC, AML, and other regulatory compliance requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Personalized Experience: To show you games and offers tailored to your preferences.

Your information is never sold to third-party advertisers. Pikok Your data is used solely for the purposes necessary to deliver our services.

4 Data Sharing & Disclosure

Pikok We do not generally share your personal information with third parties. However, data may be shared in the limited circumstances outlined below:

5 Cookies and tracking technologies

Pikok The website uses cookies. Cookies are small text files stored in your browser that make your experience smoother and more personalized.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and delivering core services.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: To monitor website usage and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.

6 Data Protection Measures

To protect your information Pikok Built on industry-leading technology, our multi-layered security framework keeps your data protected at every level.

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Regular Security Audits: Regular security audits conducted by third parties.
• Limited Access Policy: Only authorized personnel have access to your information.
• Data Backup: Regular encrypted backups are maintained.
• Firewall & Intrusion Detection: Round-the-clock network monitoring.

7 Your data rights

PikokAs a - user, you have the following rights regarding your own data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

8 Data Retention Period

Pikok Your data is retained only for as long as necessary. Information is kept while your account is active. Even after account closure, certain data may be retained for a defined period due to legal obligations.

• Account information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years as required by law.
• KYC documents: Up to 5 years as required by regulatory obligations.
• Log Data: Automatically deleted after 90 days as a rule.

Once the retention period expires, data is securely deleted or anonymized.

9 Child Protection Policy

PikokThe services of - are strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If a minor has registered by mistake, parents are encouraged to contact us. We will immediately close the account and delete any information collected.

10 Contact & Complaints

This Privacy Policy If you have any questions, concerns, or complaints, please get in touch with us. Our data protection team will treat your request with the utmost priority.

• Email: [email protected]
• Support: 24/7 support is available via the platform's live chat.
• Response Time: Typically within 24–48 hours.

If you are unsatisfied with our response, you have the right to file a complaint with the relevant regulatory authority.